Returns and Refunds Policy

If you are unsatisfied with your order for any reason, return it to us within 50 days of the purchase date for a full refund of the purchase price. A two part return slip is included on the right hand of the packing slip that arrived with your order.

Secure the top half of packing slip, which is printed with our address, on the outside of the return package. Please fill out the bottom half with the quantity of the item(s) being returned and a reason for your return. Include this portion of the packing slip inside the return package with the returned merchandise.

Your request will be processed within ten days of delivery to our warehouse. An email will be sent to confirm the above.

For all Returns, Please Note the Following:

  • For your security, we recommend that you ship returns via carriers with tracking services. Oslo Crafts Markets is not responsible for any return that is lost or damaged during shipment back to our warehouse.
  • Please be sure to obtain tracking information as this will be your confirmation of receipt by the warehouse. Unfortunately, we cannot refund return shipping charges.

If any of the items from your order are missing, broken, or damaged when your package arrives:

  • Please contact a customer service representative for assistance as soon as possible by contacting customer service. 
  • Give us a call +254715841554 or send us an email with your name, order number and a description of the problem. We can be reached via the Contacts on this Page

If you believe that you have been shipped an incorrect item:

  • Please refer to the item description on the included packing slip or on the website. If you need assistance, please contact our customer service team immediately. They will be ready to serve you.